Client's Charter

Universiti Sultan Zainal Abidin (UniSZA) has pledged to perform the following services:

  1. To announce the examination results one day after the confirmation of exam results at the Senate Meeting.

  2. To prepare and displaying the final exam schedule on the 13th week of lecture before the final exam.

  3. To prepare the Academic schedule for every semester a week before lecture start

  4. To provide a student confirmation letter within three 3 working days from the date of receipt of the student's application

  5. To provide a letter of offer for graduate students within 7 business days

  6. To ensure 100% of UniSZA staff use the e-system provided by the Information Technology Center (PTM), UniSZA in their daily work.

  7. To ensure 85% of unisza staff attend 7 days of work

  8. To give feedback to customers via This email address is being protected from spambots. You need JavaScript enabled to view it. within 7  business days.